ENVIRONMENT
The Green Spa & Wellness Center strives to provide you with a tranquil environment from the moment you arrive to the time that you leave. For the relaxation and privacy of all of our guests, we ask that you speak quietly during your journey. Please refrain from the use of cell phones inside the spa. Our therapists are here to focus on you and your needs. They are prepared to answer any questions or concerns.
To preserve the tranquility of all spa guests, infants and children are not permitted in treatment rooms.
APPOINTMENTS
Our number one policy at The Green Spa & Wellness Center is to ensure you receive the full benefit of your treatment. We recommend that you arrive 15 minutes prior to your appointment in order to prepare for your spa experience. This will allow you the opportunity to unwind, sip some herbal tea & enjoy the full experience with your therapist. In order to reserve your scheduled appointment we require a valid credit card number at time of booking. We recommend reserving an appointment in advance in order to ensure availability.
CANCELLATIONS
Should you need to cancel or change your appointment, please contact us 24 hours in advance of your schedules service, and 48 hours in advance of multiple services, day packages and weekend appointments. Any shorter notification will result in a 50% charge of your scheduled service or package price.
We regret having to shorten any valuable time from your service due to lateness.
GRATUITIES
Service and gift certificate prices do not include gratuities. For your convenience, they may be added at time of purchase and are greatly appreciated.
SPECIAL NEEDS
We strive to make each and every one of your services absolutely perfect. Please feel free to inform us of your requests & suggestions. Our facility is handicap accessible. Please let us know of your special needs.
EVENT PLANNING
Our Spa Coordinator is prepared to enhance your experience with food, beverages & custom experiences. Party planners are available to help plan your next event, special occasion & spa party. We have several lofts available, which may be reserved just for your group. Great for Bridal Events, Showers, Girls Day In, Corporate Events, Birthdays, Milestones, Teen Parties, Retirement, Graduation…
RETURN POLICY
Gift Certificates expire 5 years after purchase and are non-refundable. They may be redeemed or exchanged for products and services at the full purchase price of the certificate without penalty.
Gift certificates sold for a specified service will be honored for one year from date of purchase for the listed service. After that time any price adjustments may be added toward that service and additional fees may apply.
Donations are valid for 90 days from issue date and are not valid to exchange for another service or product. May not be exchanged for any other offer.
Sales and promotions are valid for 90 days from issue date. Gift certificates and prepayments sold for a promotional value may be honored for 90 days. After that time the remaining value may be applied toward another service or product.
All promotions may not be combined with any additional offer. One promotion valid per visit.
Series Sales offer an extreme discount and is non-refundable. They may be exchanged for Spa Dollars within 30 days of purchase and services redeemed will not reflect any discounted rate.
Products are non-refundable. Unopened products may be exchanged within 14 days for products and services. Services are non-refundable.
Prices and Services are subject to change.
